Summary: All Admify purchases are non-refundable. The only exception is non-delivery — if your report is not delivered within 24 hours of complete profile form submission, you are entitled to a full refund.
By completing payment, you acknowledge and accept this policy in full.
All sales are final
By making a payment, you acknowledge that all purchases are non-refundable, except the single exception described below.
Exception — non-delivery: If your report is not delivered within 24 hours of complete profile form submission, you are entitled to a full refund. Email hello@admify.ai with your order reference within 48 hours of profile submission. Refunds are processed to the original payment method within 5–7 business days.
What is not covered
The following situations are not eligible for a refund under any circumstances:
- Dissatisfaction with the recommendations provided
- Errors resulting from incorrect or incomplete information you provided
- Change of mind after purchase
- Wrong product purchased
- Report delivered but not opened or read
- Duplicate purchases — contact us immediately if this occurs and we will try to assist
Errors in delivered reports
A factual correction is not a refund. If your delivered report contains a verifiable factual error that contradicts an officially published source, notify us within 24 hours of delivery. We will verify the error, correct the report, and resend it at no charge within 24 hours.
This process applies to verifiable factual inaccuracies against official sources only — not to differences of opinion, strategic disagreements, or preference for different recommendations.
Accuracy of your submission
Your report is generated entirely from the information you provide. Please ensure all details are accurate and complete before submitting. Your profile cannot be corrected after submission.
Admify is not liable for inaccuracies in your report caused by errors or omissions in your original submission.
Call credits and bookings
Specialist call bookings are strictly non-refundable once booked.
Unused call credits from the Complete Italy Pack expire 6 months from the date of purchase. Credits cannot be extended, transferred, or refunded under any circumstances.
Chargeback policy
Filing a chargeback or payment dispute without first contacting Admify constitutes a breach of these terms. We reserve the right to contest all chargebacks with full supporting documentation, including order records, delivery confirmation, and correspondence.
If you have a concern about your order, please contact us at hello@admify.ai before initiating a dispute with your payment provider.
Contact us
For refund requests or questions about this policy, email us with your order reference:
hello@admify.ai — Response within 24 hours on business days.